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The Digest:

A Lagos State High Court has ordered MultiChoice Nigeria to pay N5 million in damages to a subscriber for wrongfully disconnecting his DStv service despite proof of payment. The court also directed the pay-TV giant to immediately restore the claimant’s subscription and extend it to cover the period of the illegal disruption.

Key Points:
  • MultiChoice ordered to pay N5 million for wrongful disconnection of a subscriber’s DStv.
  • The claimant, Ben Onuora, proved his subscription was active when disconnected.
  • Justice Razak Olukolu ruled the act was wrongful and willful.
  • The court also mandated reconnection and extension of the subscription period.
  • The Federal Competition and Consumer Protection Commission praised the judgment.
  • The case was filed under consumer protection laws enacted in 2018 and 2022.
  • The FCCPC revealed it facilitated over N10 billion in consumer recoveries since March.
This ruling reinforces the growing power of consumer protection laws in Nigeria, sending a clear message to service providers about accountability and fair treatment of customers.

Sources: The Cable