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Zenith Bank customers faced significant disruptions in online banking services due to delayed maintenance beyond the announced schedule. Many voiced frustration on social media, citing issues accessing funds for urgent needs. The bank's response failed to alleviate concerns, leading to further complaints about service reliability and maintenance timing.

Zenith Bank customers expressed frustration over service disruptions that extended beyond the announced maintenance period. The bank had scheduled maintenance from September 29 to October 1, but users reported issues persisting into the following day. Many took to social media to voice their dissatisfaction, with some unable to access funds for urgent matters. One customer noted being unable to withdraw money for food and transportation, describing the situation as frustrating. Others criticized the bank for not conducting the maintenance overnight, especially at the end of the month when salaries are typically received.

Reactions on social media highlighted the inconvenience caused, with some accusing Zenith Bank of poor planning and unnecessary stress. Several users pointed out that emergencies were made worse by the bank's delayed service restoration.

In response, Zenith Bank reassured customers that it was working to improve its services, but the timing of the maintenance left many without access to their accounts for longer than expected.