The Digest:
The Nigerian Civil Aviation Authority (NCAA) has mandated domestic airlines to blacklist unruly passengers and strengthen protections for airline staff, following a surge in assaults and misconduct during flight disruptions. The directive aims to curb a growing trend of passenger violence and ensure dignity for aviation workers.
Key Points:
- Airlines must blacklist disruptive passengers as a deterrent and report incidents to the NCAA
- Meeting addressed refund delays, baggage mishandling, and poor communication during delays
- Airline representatives cited deteriorating airport infrastructure as a key trigger for passenger frustration
- NCAA emphasized that passenger rights come with responsibilities toward staff
- Carriers urged to improve service delivery amid high ticket prices and operational challenges
- The regulator pledged stricter enforcement of existing passenger protection regulations
Sources: The PUNCH, NCAA
