The Digest:
The Nigeria Civil Aviation Authority (NCAA) is convening an emergency meeting with domestic airline operators in Abuja to address growing concerns over flight disruptions, unruly passenger behavior, and unresolved refunds. The session aims to reinforce safety protocols and improve passenger handling amid rising tensions in Nigeria’s aviation sector.
Key Points:
- Meeting follows increased reports of flight delays, cancellations, and passenger disputes
- The key agenda includes enforcing stricter policies on unruly behavior and passenger compensation
- Airlines urged to uphold cabin crew safety and adhere to refund regulations
- Discussion on ensuring compliance with pre-flight safety instructions (e.g., phone switch-offs)
- NCAA is emphasizing the need for improved customer experience and operational transparency
- Outcome expected to shape new guidelines for airline conduct and passenger rights
Sources: Daily Post Nigeria, NCAA
