The Digest:
The Nigerian Civil Aviation Authority (NCAA) has issued a seven-day ultimatum to all domestic airlines to integrate a mandatory "special needs assistance" option into their ticket reservation systems. The directive, aimed at improving access for passengers with disabilities and persons with reduced mobility, requires carriers to provide this functionality across all booking channels, including online platforms and phone reservations. The NCAA stated that this measure reinforces existing regulations and a similar 2022 directive, mandating that airlines actively inquire and allow passengers to request assistance before completing a purchase. Failure to comply within the stipulated timeframe will result in regulatory enforcement.
Key Points:
- The ultimatum seeks to enforce long-standing but often unimplemented regulations designed to protect the rights and dignity of passengers with disabilities.
- It addresses a critical gap in customer service, ensuring travellers can declare their needs proactively for smoother airport and in-flight experiences.
- The directive places equal responsibility on airlines, travel agents, and tour operators to make these provisions accessible.
- The seven-day deadline signals a stricter, more urgent enforcement stance by the aviation regulator compared to previous advisories.
- Successful implementation would represent a significant step toward inclusive air travel and align Nigeria's aviation sector with global accessibility standards.
Sources: Punch Nigeria, The Guardian Nigeria, Nairametrics
Tags: NCAA
