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The Digest:

A regulatory storm is brewing over the rights of Nigerian air travelers. The Nigerian Civil Aviation Authority (NCAA) has declared its intent to apply "stiff penalties" against Qatar Airways for its alleged failure to comply with consumer protection regulations and the mistreatment of a Nigerian passenger, signaling a tougher stance on foreign airlines.

Key Points:
  • The NCAA alleges Qatar Airways violated Part 19 of its 2023 Consumer Protection Regulations.
  • The action follows an incident where a cabin crew member accused a Nigerian passenger of sexual harassment.
  • The allegation was not reported in Lagos but in Doha, leading to the passenger's arrest and 18-hour detention.
  • The passenger was fined and compelled to sign a document written only in Arabic.
  • The airline refused to continue his journey, forcing him to buy a new ticket at great cost.
  • Qatar Airways' country manager skipped a scheduled meeting with the NCAA over the incident.
  • The regulator also cautioned Royal Air Maroc and Saudi Airlines for similar infractions.
This firm stance marks a pivotal shift, asserting that the dignity of Nigerian passengers and the authority of local regulations are non-negotiable on both domestic and international fronts.

Sources: Channels Television