The Nigerian Communications Commission (NCC) has ordered telecom providers to inform Nigerians of major service outages before they happen. If your network goes down for more than 24 hours, you may be entitled to compensation.
- All telecoms must notify customers a week ahead of planned outages
- Disruptions affecting 5% of users or five LGAs are now considered “major.”
- Compensation, like data validity extension required if the outage lasts over 24 hours
- Reports must be filed via NCC's public outage portal
- The move aims to expose sabotage and improve national network accountability
This move could shift how Nigerians experience mobile blackouts — no more frustrating silence when your network disappears. The NCC is leaning into transparency and consumer protection by mandating advance notice and potential payback for downtime. With sabotage and vandalism affecting infrastructure, public visibility and accountability may finally pressure providers to act faster and better.
If your service ever drops without notice, check the NCC outage portal or demand answers. It’s your right to know—and possibly get compensated.
