The Digest:
NNPC has swiftly dismissed a pump attendant caught swindling a customer at a filling station in Ikorodu, Lagos. The move follows a viral video that drew public attention to the fraudulent incident. The company reaffirms its commitment to integrity and customer service excellence.
Key Points:
- The viral video showed a pump attendant attempting to defraud a customer at an Ikorodu NNPC station.
- NNPC Retail conducted a thorough investigation, leading to the dismissal of the pump attendant.
- The station manager was suspended, and a formal warning was issued to the station's dealer.
- NNPC Retail reaffirms its commitment to upholding operational standards across its stations.
- The company expressed gratitude to the public for vigilance and encouraged the reporting of similar incidents.
- Customer service channels have been made available for immediate action on any complaints.
- NNPC emphasized that such unethical behavior does not align with its values of transparency and customer care.
This decisive action by NNPC underscores the importance of integrity in service delivery, reminding both customers and employees of the company's commitment to honesty. Vigilance remains key in ensuring fair practices.
Sources: Businessday, NNPC
