
Lagos residents classified under the Band A electricity tariff continue to experience frequent power outages, despite paying premium rates for a promised 20-hour daily electricity supply. The disparity between higher billing and actual service delivery has sparked widespread complaints from consumers who expected improved power stability in exchange for increased electricity costs under the new tariff structure.
Key Takeaways:
- Band A customers pay significantly higher rates with expectations of a 20-hour daily electricity supply, but continue experiencing regular blackouts and load shedding
- The gap between promised service levels and actual delivery raises questions about tariff classification accuracy and utility company accountability
- Consumer frustration highlights broader issues with Nigeria's power sector reforms and whether premium pricing translates to premium service quality
How can premium electricity customers hold utilities accountable for promised service levels? What practical steps might Lagos residents take to ensure their higher payments translate to actual power improvements?