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Internet shutdowns in Africa are becoming a source of concern for those passionate about the continent’s digital economy. The latest of such shutdowns is Ethiopia where authorities have blocked access in the eastern part of the country..... Read more via TechCabal – https://ift.tt/2KRtSdk...

As the first point of ‘direct’ contact for telco customers, customer care agents are very important to customer acquisition and retention and conflict resolution. The efficiency (or inefficiency) of a telcos’ customer care force can directly impact how quickly, or slowly, a telco grows its...

Within Nigeria’s bubbling fintech space, micro lending is arguably one of the hottest verticals at the moment. There are a variety of products/solutions all aiming to do one thing: make it easier for the average literate Nigerian with an internet connection to access small-bill credit. If you...