L
LequteMan
Guest
The Director-General, Consumer Protection Council, Mrs Dupe Atoki, on Monday decried the high rate of consumer rights abuses in the telecommunications, aviation, banking and power sectors of the economy.
“In Nigeria, market failures manifest in different ways with varying degrees of negative impact on consumers while the free market is currently operational in Nigeria in all forms.
“For instance, in the telecommunications sector, consumers still contend with drop calls, unsolicited texts and calls, poor network and credit wipe-off.
“Also, in the aviation sector, regular delays and cancellation of flights without notice, damage and loss of baggage without compensation, still occur.”
“In the banking sector, there are regular cases of Automated Teller Machine (ATM) dispense error cases with prolonged resolution period, Point of Sales (POS) terminal issues and unexplained debit on customer accounts among others.
“Similarly, in the power sector, outrageous estimated billing, non-provision of transformers and meters, wrongful disconnections as well as inadequate or erratic electricity supply contribute to consumers’ frustrations.”
However, the CPC DG said that the agency had begun the implementation of far-reaching strategic initiatives and sectoral interventions in order to enhance the protection of consumers’ rights across the country.
According to her, sectoral intervention has been identified as a major strategy for evaluation of business operations under the various sectors in order to arrest identified adverse trends and thereby resolve individual complaints.
She said, that so far, CPC had carried out major interventions in the food and beverage as well as the aviation sectors.
The director-general added that both involved full-scale investigations into the operations of businesses and the issuance of orders of council for appropriate remedies from different infractions.
Atoki, therefore, called for increased collaboration among regulatory agencies across the country to ensure adequate protection of consumer rights.
#Nigeria #CPC
“In Nigeria, market failures manifest in different ways with varying degrees of negative impact on consumers while the free market is currently operational in Nigeria in all forms.
“For instance, in the telecommunications sector, consumers still contend with drop calls, unsolicited texts and calls, poor network and credit wipe-off.
“Also, in the aviation sector, regular delays and cancellation of flights without notice, damage and loss of baggage without compensation, still occur.”
“In the banking sector, there are regular cases of Automated Teller Machine (ATM) dispense error cases with prolonged resolution period, Point of Sales (POS) terminal issues and unexplained debit on customer accounts among others.
“Similarly, in the power sector, outrageous estimated billing, non-provision of transformers and meters, wrongful disconnections as well as inadequate or erratic electricity supply contribute to consumers’ frustrations.”
However, the CPC DG said that the agency had begun the implementation of far-reaching strategic initiatives and sectoral interventions in order to enhance the protection of consumers’ rights across the country.
According to her, sectoral intervention has been identified as a major strategy for evaluation of business operations under the various sectors in order to arrest identified adverse trends and thereby resolve individual complaints.
She said, that so far, CPC had carried out major interventions in the food and beverage as well as the aviation sectors.
The director-general added that both involved full-scale investigations into the operations of businesses and the issuance of orders of council for appropriate remedies from different infractions.
Atoki, therefore, called for increased collaboration among regulatory agencies across the country to ensure adequate protection of consumer rights.
#Nigeria #CPC
