Business FCMB Is The Most Customer Friendly Bank In Nigeria - BusinessDay


Temitope Akinola
First City Monument Bank has been declared BusinessDay's "Most Customer Friendly Bank" in Nigeria. This was announced at the BusinessDay Bankers Awards.


The bank was voted after a rigorous process where several parameters were considered by the award team. FCMB was said to be the bank that resolved the highest number of customers' complaints, relative to total complaints recorded in the 2014 financial year.

according to a release by the BusinessDay group, the award was introduced in2013, by the nation's premier financial newspaper to reward excellence, achievements and recognise contributions made in the banking industry, and ultimately the nation's economy.

The publication is said to have "engendered a healthy competition among deposit money banks in Nigeria, with a view to promoting the development of the banking sector in Africa's largest economy."

Reacting to on the awards, Mr. Adam Nuru, Executive Director, Business Development, FCMB, who represented the Group Managing Director/CEO, FCMB, Mr Ladi Balogun, at the event said the bank is happy to have come tops in the Most Customer Friendly Bank Category of the awards by the BusinessDay Group. He said this is a confirmation of the bank's unequalled commitment in offering exceptional quality service to its teaming customers and the Nigerian Public