P
ProfRem
Guest
Samsung Electronic West Africa has reacted to the ultimatum of seven days issued by the Consumer Protection Council (CPC) to issue a statement concerning the Galaxy Note 7 battery problem in Nigeria.
An official of Samsung Electronic West Africa, Mr. Zain Mamudu, says the Samsung Galaxy Note 7 has not been officially introduced into the Nigerian market.
Mamudu, who is Manager, Samsung Customer Service Centre in Abuja disclosed this to News Agency of Nigeria (NAN) on Tuesday.
Related: Nigeria Issues 7-Day Ultimatum to Samsung on Galaxy Note 7
However, a statement from the Samsung Electronics West Africa Ltd., which earlier announced the postponement of the launch said that the device was isolated due to battery cell problems.
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement programme.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers.
“Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,” Samsung said.
An official of Samsung Electronic West Africa, Mr. Zain Mamudu, says the Samsung Galaxy Note 7 has not been officially introduced into the Nigerian market.
Mamudu, who is Manager, Samsung Customer Service Centre in Abuja disclosed this to News Agency of Nigeria (NAN) on Tuesday.
Related: Nigeria Issues 7-Day Ultimatum to Samsung on Galaxy Note 7
However, a statement from the Samsung Electronics West Africa Ltd., which earlier announced the postponement of the launch said that the device was isolated due to battery cell problems.
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement programme.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers.
“Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,” Samsung said.
