Business Telco Customer Care Agents in Nigeria Are Underpaid With ‘Okay’ Benefits – TechCabal

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As the first point of ‘direct’ contact for telco customers, customer care agents are very important to customer acquisition and retention and conflict resolution.

The efficiency (or inefficiency) of a telcos’ customer care force can directly impact how quickly, or slowly, a telco grows its subscriber base. Bottomline: Customer …



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