The Digest:
The Nigerian Communications Commission (NCC) has directed telecommunications operators to compensate subscribers with airtime credits for poor network quality. NCC Executive Vice-Chairman Aminu Maida said the directive follows verified failures to meet minimum quality of service standards between November 2025 and January 2026. He emphasised that the compensation is a compliance obligation on service providers, not a refund from the regulator. Eligible subscribers will receive airtime credits with notifications explaining the cause and value.
Key Points:
- NCC has shifted performance tracking from the state to the local government level.
- Telcos plan to upgrade about 12,000 base stations in 2026.
- Only 300 base station upgrades were completed in 2025.
- About 2,800 upgrades have already been completed in early 2026.
- Sanctions may be imposed on operators that fail to comply.
Sources: The Cable, Vanguard
