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LequteMan
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Nigeria - Mobile phone operators in the country will now face jail sentences if they fail to deliver quality service to Nigerians, ITWorld reports.
According to the Nigeria Consumer Protection Council (CPC) the lack of strict punishment for erring companies had led to a situation where Nigerians no longer get value for their money.
Dupe Atoki, CPC director general, said consumers are still contending with dropped calls, unsolicited texts and calls, and credit wipe-off.
Poor service provision by operators in the region is generally considered to be a result of lack of investment in networks and has become a source of concern in many African countries where consumers are losing money on uncompleted calls.
Last year, the Nigerian Communication Commission (NCC) imposed a ban on operators, stopping them from adding more subscribers to their networks until their networks were improved.
Over the past four years, mobile operators in the region have been engaged in a price war that has resulted in cheaper communication services but also in serious network congestion as an increasing number of subscribers take advantage of low rates. Quality Assurance tests (QAT) that have been carried out by telecom regulators in several countries in the region have shown that all operators that were tested failed to meet service quality levels specified in service level agreements.
#Nigeria #MTN #Airtel #Glo #Etisalat
According to the Nigeria Consumer Protection Council (CPC) the lack of strict punishment for erring companies had led to a situation where Nigerians no longer get value for their money.
Dupe Atoki, CPC director general, said consumers are still contending with dropped calls, unsolicited texts and calls, and credit wipe-off.
Poor service provision by operators in the region is generally considered to be a result of lack of investment in networks and has become a source of concern in many African countries where consumers are losing money on uncompleted calls.
Last year, the Nigerian Communication Commission (NCC) imposed a ban on operators, stopping them from adding more subscribers to their networks until their networks were improved.
Over the past four years, mobile operators in the region have been engaged in a price war that has resulted in cheaper communication services but also in serious network congestion as an increasing number of subscribers take advantage of low rates. Quality Assurance tests (QAT) that have been carried out by telecom regulators in several countries in the region have shown that all operators that were tested failed to meet service quality levels specified in service level agreements.
#Nigeria #MTN #Airtel #Glo #Etisalat
