L
LequteMan
Guest
Nigeria – The ongoing biometric registration exercise for Nigerian Banks is experiencing hiccups just as its June deadline is approaching.
Aside the fact that many customers are still unaware of the biometric registration, complications in the process have begun to discourage some customers, Leadership reports.
Customers are reportedly having a hard time completing the process.
Narrating her ordeal, a young lady who banks with one of the top tier banks, Ada, said she was asked to register again after registering her biometrics at another branch of the same bank earlier in the year and already has her BVN.
“The customer service lady kept insisting that I had not done it and when I gave her my BVN number to check on the system, she said the registration I did earlier did not upload and I had to get another one.
Another customer, Omolara Michael, who has accounts with three of the big banks in the country, explained that having done her BVN in one of the banks, she was told to come back to pick up her BVN if she does not get the number in a message after one week.
“When I went back, I was told that I was not registered and had to do it all over again, and even when I had to use another bank, I still had to do the registration again there and I was also told to come back to pick up the BVN, but I have not had the chance to go and pick it up,” she explained
All this is against the Nigeria Inter Bank Settlement System’s (NIBSS) (coordinator of the data gathered) claims that one only has to registered once at one bank irrespective of the number of accounts or banks an one uses.
#Nigeria #BVN #CBN #Leadership
Aside the fact that many customers are still unaware of the biometric registration, complications in the process have begun to discourage some customers, Leadership reports.
Customers are reportedly having a hard time completing the process.
Narrating her ordeal, a young lady who banks with one of the top tier banks, Ada, said she was asked to register again after registering her biometrics at another branch of the same bank earlier in the year and already has her BVN.
“The customer service lady kept insisting that I had not done it and when I gave her my BVN number to check on the system, she said the registration I did earlier did not upload and I had to get another one.
Another customer, Omolara Michael, who has accounts with three of the big banks in the country, explained that having done her BVN in one of the banks, she was told to come back to pick up her BVN if she does not get the number in a message after one week.
“When I went back, I was told that I was not registered and had to do it all over again, and even when I had to use another bank, I still had to do the registration again there and I was also told to come back to pick up the BVN, but I have not had the chance to go and pick it up,” she explained
All this is against the Nigeria Inter Bank Settlement System’s (NIBSS) (coordinator of the data gathered) claims that one only has to registered once at one bank irrespective of the number of accounts or banks an one uses.
#Nigeria #BVN #CBN #Leadership
