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As the first point of ‘direct’ contact for telco customers, customer care agents are very important to customer acquisition and retention and conflict resolution.
The efficiency (or inefficiency) of a telcos’ customer care force can directly impact how quickly, or slowly, a telco grows its subscriber base. Bottomline: Customer …
Read more via TechCabal – https://ift.tt/2nJgC1v
Get more: Nigeria Business News
The efficiency (or inefficiency) of a telcos’ customer care force can directly impact how quickly, or slowly, a telco grows its subscriber base. Bottomline: Customer …
Read more via TechCabal – https://ift.tt/2nJgC1v
Get more: Nigeria Business News
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